Experteer Overview
In this role you oversee end-to-end managed services delivery for client contracts, ensuring satisfaction and profitability. You work with cross-functional teams to meet SLAs and quality standards, while proactively managing risks and identifying growth opportunities. You’ll coordinate service delivery across sites and offerings, providing clear communication to clients and internal stakeholders. This position combines project oversight, technical guidance, and contract governance in a remote setup across Spain, with a focus on sustainable client value and service excellence.

Compensaciones / Incentivos
• Ensure services are delivered per defined SLAs and service definitions, driving client satisfaction
• Act as primary client contact for inquiries, escalations, and feedback
• Tailor services to client needs by understanding their business objectives
• Oversee delivery of managed services and uphold quality standards




• Collaborate with technical teams to resolve issues promptly
• Monitor client satisfaction and drive continuous service improvements
• Develop account plans to strengthen engagement and retention
• Identify upsell/cross-sell opportunities and manage new service implementations

Responsabilidades
• Seasoned experience in managed services and client management
• Strong project management and ITIL familiarity
• Excellent communication, negotiation, and problem-solving skills
• Financial acumen for budgeting, forecasting, and billing
• English and Spanish proficiency (mandatory)
• Experience aligning service delivery with contracts and compliance
• Ability to work under pressure with strong organizational skills

Requisitos principales
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📌 Senior Service Delivery Manager (English & Spanish Speaker) (Barcelona)
🏢 The Nippon Telegraph And Telephone Corporation (NTT)
📍 Barcelona