At BETWEEN, we offer the opportunities you need to achieve your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination!

We provide support across a wide range of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop tailor-made technological solutions through our BETWEEN Labs.

We are looking for a Technical Consultant specialized in ServiceNow Customer Service Management (CSM) to join an international team working on the design, implementation, and optimization of customer communication solutions within the ServiceNow platform. The role will focus on designing, developing, and optimizing customer service processes within the ServiceNow platform, including case management, workflow automation, integrations, and customer experience improvements.

Responsibilities

- Design, configure, and maintain ServiceNow Customer Service Management (CSM) solutions to support customer service operations and business objectives.
- Gather and analyze business requirements, translating them into scalable and efficient technical solutions within the ServiceNow platform.
- Configure and customize case management processes, workflows, business rules, notifications, and automation capabilities.
- Develop and maintain integrations between ServiceNow and external applications using REST/SOAP APIs and other integration technologies.




- Collaborate closely with business stakeholders, product owners, and technical teams to deliver high-quality solutions.
- Troubleshoot, analyze, and resolve platform-related issues, ensuring optimal system performance and reliability.
- Participate in solution design sessions, technical reviews, testing activities, deployments, and post-production support.
- Ensure all developments follow ServiceNow best practices, governance policies, security standards, and quality guidelines.
- Contribute to the continuous improvement of customer service processes, identifying opportunities to enhance user and customer experience.
- Create and maintain technical documentation and work effectively within an Agile and international environment, using English on a daily basis.

Conditions

- Permanent contract
- Adaptable working hours
- You will be part of an international team
- You will be provided with a laptop and the necessary peripherals to perform your work

Benefits

- We offer a comprehensive benefits package to support both your professional and personal development. Some of them include:
- Private health insurance with Alan
- Training opportunities: Languages, Certifications, Bootcamps, and more
- A wide range of events: BETWEEN Night, Padel Tournament, and more
- Flexible compensation (meals, transport, childcare)
- Incentives for validating or referring talent

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📌 ServiceNow CCM Technical Consultant (San Cugat del Vallés)
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📍 San Cugat del Vallés