Experteer Overview
In this role you will support the Boutique Director to grow boutique performance and profitability by leading the boutique team and delivering exceptional client service. You will recruit, train, and coach staff, manage day-to-day operations, and drive KPI-based action plans. You’ll safeguard back-office administration, budgetary controls, and CRM-driven client development while representing the Maison to VIPs. This position blends people leadership with strategic oversight in a dynamic luxury environment, offering meaningful impact on boutique success.

Compensaciones / Incentivos
• Design and maintain an optimal team structure; recruit profiles and maintain talent pipeline
• Drive performance, compensation management, and staff development (career discussions, training plans)
• Onboard and integrate new hires; supervise daily coaching and motivation of the boutique staff
• Manage Care Service team day-to-day and ensure high service standards




• Support Boutique Manager to optimize performance and profitability; translate targets into monthly/daily/individual goals
• Monitor boutique KPIs and assist in performance diagnosis and action planning
• Oversee back-office operations, administrative tasks, and timely reporting
• Supervise boutique expenses and ensure adherence to policies and guidelines
• Deliver effective client service and optimize CRM program ROI
• Represent the Maison and build direct VIP relationships

Responsabilidades
• previous retail management experience with team leadership
• results-driven and proactive with initiative
• agile and comfortable leading in change and ambiguity
• excellent analytical skills and client-centric mindset
• strong leadership to foster inclusivity and trust
• fluent in Spanish and English (verbal and written)

Requisitos principales
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