You will own technical support & management, partner service capability development, and internal Iron Triangle joint operations in your assigned country. The role sits at the intersection of Ruijie's networking & wireless portfolio, the partner ecosystem, and the sales–solution–service triangle — delivering projects, enabling partners, and fighting joint battles with sales and solution teams while ensuring the quality of local service delivery. To succeed, you must be a self-starter and a self-learner, with strong customer-service instincts and proven technical problem-solving ability. Technical Support & Management Project Testing :Lead pre-sales and acceptance testing, proofs-of-concept (POC), and solution demonstrations of Ruijie products and solutions, focused on campus network and wireless, in partnership with remote TAC and R&D.; ITR Issue Handling :Resolve partner and customer technical issues and service requests through the ITR (Issue-to-Resolution) process, working closely with the Level-2 TAC team; establish and govern the local service-delivery framework (technical support, RMA, delivery processes) and own service quality. Project Delivery :Guide and support channel partners to complete Ruijie networking & wireless project delivery in the assigned country — covering planning, execution, acceptance, and handover — to ensure on-time, quality delivery and customer satisfaction. Partner Service Capability Development Local Service Partner Layout :Execute the local service-partner footprint in line with channel service policies — identifying, onboarding, and structuring service partners to cover the assigned country.



Offline Enablement & Training :Build partner service capability through regular offline enablement sessions, service-process and technical certification training, product training, and workshops; act as the primary technical partner for enterprise channel partners and own their competence on Ruijie campus network and wireless solutions. Iron Triangle Teamwork Mode Serve as the service/delivery member of the local Iron Triangle (Sales / Solution / Service): join account planning, opportunity pursuit, and bidding with sales and solution teams; inject the service perspective into proposals, surface delivery risks early, and share field intelligence — supporting local business growth and the development of the service industry. What We're Looking For Bachelor's or Associate degree in network engineering, computer science, or a related discipline — or equivalent practical experience. 3+ years of technical support and implementation experience in networking (switches, routers, VPN, wireless, etc.). Experience with Cisco, HPE/Aruba, Ruckus, Huawei, or Juniper is a plus. CCNP/CCIE, HCIP/HCIE, JNCIS/JNCIP, HPE ASE, Aruba ACMP, etc. proven ability to develop channel partner service capability and grow the local service ecosystem. able to prioritize and run multiple engagements in parallel, and to manage delivery projects — planning, execution, closure, schedule and risk control, and cross-functional coordination. Fluent written and spoken Spanish and English; Mandarin Chinese is a plus. What You'll Gain Exposure to a integral networking vendor's full product portfolio and enterprise customers Direct impact on partner capability and regional service quality

📌 Manager Ondersteunende Diensten (Carballedo)
🏢 Ruijie Networks
📍 Carballedo