Experteer Overview
As Digital Project Manager, you lead end-to-end delivery of strategic digital and AI initiatives to transform Customer Support. You steer projects from discovery to global rollout, delivering data-driven solutions that boost frontline efficiency and customer experience while aligning with regional and global objectives. You’ll work with cross-functional teams to manage scope, governance, and value realization, shaping scalable outcomes in a fast-evolving digital context. This role offers impact at scale within Schneider Digital’s global hub network.

Compensaciones / Beneficios
• Own end-to-end project lifecycle from discovery to closure
• Define scope, roadmap, and success criteria; manage timeline, budget, quality
• Establish governance, steerCo, and reporting; manage risks and changes
• Translate business needs into scalable digital/AI use cases; coordinate solution design and data flows
• Align business objectives with technical delivery; ensure MVP/pilot execution
• Coordinate global governance and stakeholder alignment across regions
• Lead deployment, adoption, and change management including training
• Define KPIs and monitor benefits realization post-deployment
• Collaborate with external vendors to ensure scope and delivery quality
• Deliver clear, concise communication and transparent leadership reports




• Drive value realization and scaling of solutions
• Navigate complex, multi-country environments to balance priorities

Responsabilidades
• 8+ years in project or program management (digital/IT/transformation)
• Experience in AI, digital, or customer support transformation is a strong plus
• Experience in international and cross-functional environments
• Strong expertise in end-to-end project delivery (scope, schedule, risk, quality)
• Experience managing complex, cross-functional, integral programs
• Solid knowledge of Agile, Waterfall, and PMP practices
• Advanced PowerPoint and Excel; familiar with Teams, SharePoint, Confluence
• Understanding of digital, AI, and data-driven solutions; data integrations and workflows
• Exposure to CRM / customer support platforms (e.g., Salesforce)
• Strong stakeholder management and communication in a global matrix
• Ownership mindset and robust problem-solving in evolving contexts
• Education: Bachelor's or Master's degree in IT/Engineering/Management/AI or related field

Requisitos principales
• flexible schedule
• hybrid work
• Holy Pack (extra vacation days)
• Sabbatical Pack (unpaid leave)
• Global Family Leave Policy
• Wellbeing platform access (Wellwo/Wellhub)

📌 Digital Project Manager (Barcelona)
🏢 Schneider Electric
📍 Barcelona