JOB TITLE: IT SERVICE DESK BACK-UP SERVICE

LOCATION: SCHAERBEEK, BELGIUM

DURATION: 05/10/2026 - 31/12/2027 PLUS POSSIBLE OF EXTENSION

LANGUAGES: DUTCH, FRENCH AND ENGLISH

WORK REGIME: 60% (PART-TIME AND HYBRID 2(OR)3 DAYS ONSITE)

JOB DESCRIPTION

SERVICE DESCRIPTION:

- We are currently looking for an IT Service Desk Back-up Service to complete our team. The selected consultant will mainly: Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

REQUIREMENTS:

- At least 5 years experience with Windows 10 and 11 (configuration, and troubleshooting).
- Good knowledge of Microsoft Office 365
- Basic Knowledge Software (MS Visio, Adobe products,…).
- Basic knowledge of (commands) DOS.
- User management (use of Active Directory).
- Knowledge of ITIL (certification needed)
- Basic knowledge of VOIP.
- Experience in TCP/IP (VLANs, POE, Wifi,802.1x,



horizontal cabling, ...).
- Basics of videoconferencing.
- Basics of domotica (meeting rooms).
- Basics of smartphones and GPRS (level troubleshooting).
- Basics of Wifi.
- Staging hardware (user oriented – PC,…).
- Basic knowledge of Hardware (PC, printers and peripherals).
- Basic knowledge of VPN.
- Basic knowledge of IT network topology, VM Ware, software virtualization.
- Flexibility: Driving License + car.
- Autonomous.
- Good level of Dutch and French and English is required.
- English working knowledge.
- Good verbal communication.
- Creation/Updates of tickets in Helpdesk Tool.
- Respect for procedures.
- Follow up of Checklists.
- Take responsibility of own actions.
- Analytic thinking.
- Adaptable.
- Proactive.
- Client oriented.
- Professional.
- Team spirit.
- Solution oriented

📌 Information technology service desk (España)
🏢 Onesource Consulting
📍 España