We are looking for an experienced Helpdesk Support Engineer to join a technical support team in Brussels. The successful candidate will provide 1st and 2nd line IT support, supporting users across Windows 10/11 environments and working with technologies including Active Directory, Office 365, networking, VPN and VoIP.
You will be responsible for responding to support requests, troubleshooting technical issues and ensuring incidents and requests are managed effectively through the helpdesk ticketing system.
Key Responsibilities
- Provide 1st and 2nd line technical support to users.
- Handle incoming IT support requests via phone and email.
- Troubleshoot Windows 10/11 issues, including configuration and technical problems.
- Create, update and close tickets within the helpdesk system.
- Manage user accounts and permissions through Active Directory.
- Provide support for Microsoft Office 365.
- Troubleshoot hardware, network and VoIP-related issues.
- Support Wi-Fi, VPN and basic videoconferencing setups.
- Follow ITIL processes and agreed service level agreements.
- Carry out technical actions in line with established processes and checklists.
We are looking for someone with:
- At least 5 years' experience supporting and troubleshooting Windows 10/11 environments.
- Strong experience with Active Directory and Microsoft Office 365.
- ITIL certification.
- Good knowledge of TCP/IP, VLANs, Wi-Fi, 802.1x and VPN technologies.
- Experience using IT helpdesk/ticketing systems.
- Strong troubleshooting and problem-solving skills.
- Fluency in Dutch, French and English.
Desirable Experience
- VMware and virtualisation.
- VoIP and videoconferencing.
- Hardware peripherals and PC maintenance.
- Basic domotica / home automation solutions.
- A valid driving licence and willingness to travel by car.
This is an excellent opportunity for an experienced Helpdesk Support Engineer / IT Support Engineer looking to join an established technical environment in Brussels. Please apply if you feel this role is a great match.
📌 Help desk support engineer (España)
🏢 Technology & Risk Recruitment
📍 España
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