Role: Documentation & Training Officer

? Location: Brussels, Belgium

? Company: Tata Consultancy Services (TCS) Belgium

? Employment Type: Full-time

About the Role

We are looking for a detail-oriented Documentation & Training Officer to create high-quality user documentation, training materials, and e-learning content for Information Systems (IS) and ICT solutions. The successful candidate will play a key role in ensuring users can effectively adopt and use digital solutions through clear documentation, engaging training programs, and multimedia learning resources.

Key Responsibilities

Documentation & Knowledge Management

- Develop and maintain user manuals, quick reference guides, FAQs, knowledge articles, and tutorials for information systems.
- Create and manage online help systems integrated with applications, ensuring accessibility and context-sensitive support.
- Produce clear, user-friendly documentation suitable for both technical and non-technical audiences.
- Maintain documentation standards, style guides, templates, and content governance practices.
- Manage documentation lifecycle activities, including version control, review processes, translation coordination, publishing, and distribution.

Training & Learning Development

- Design, develop, and deliver instructor-led and e-learning training programs for Information Systems.
- Create training materials, exercises, assessments, and learning resources.
- Develop and maintain e-learning modules using modern learning technologies.
- Translate business and functional requirements into practical learning content and user guides.
- Support user adoption initiatives through effective training delivery and knowledge transfer.

Multimedia Content Creation

- Produce screen recordings and software demonstration videos.
- Create and edit professional training videos incorporating graphics, audio narration, captions, and accessibility features.
- Develop engaging multimedia tutorials to support user learning and system adoption.





Collaboration & Stakeholder Engagement

- Work closely with subject matter experts (SMEs), project managers, analysts, and developers to ensure technical accuracy and completeness of content.
- Participate in multilingual and multicultural project environments.
- Contribute to continuous improvement of documentation and training processes.

Required Qualifications

- Experience creating end-user documentation for Information Systems or ICT solutions.
- Knowledge of collaborative authoring platforms such as Confluence and SharePoint.
- Strong proficiency in Microsoft 365.
- Experience with professional authoring and documentation tools such as:
- MadCap Flare
- Adobe Technical Communication Suite
- Markdown
- Confluence
- Experience with e-learning authoring tools and Learning Management Systems (LMS), such as:
- Articulate 360
- Adobe Captivate
- Moodle
- Experience using screen recording and video editing software such as:
- Camtasia
- Adobe Premiere Rush

Nice to Have

- Knowledge of HTML, HTML5, CSS, and JavaScript.
- Understanding of content governance and digital knowledge management.
- Experience working within large-scale enterprise IT environments.

Preferred Certifications

One or more of the following certifications would be an advantage:

- CompTIA CTT+
- ATD Certified Professional in Talent Development (CPTD)
- ECQA Certified Technical Writer
- IAAP Certified Professional in Accessibility Core Competencies (CPACC)

Skills & Competencies

- Excellent writing, editing, and communication skills.
- Strong attention to detail and commitment to quality.
- Ability to explain complex technical concepts in a simple, user-friendly manner.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively within international teams.
- Rapid self-learning capability and proactive mindset.
- Results-oriented approach with strong delivery focus.
- Excellent interpersonal and stakeholder management skills.
- Ability to participate effectively in English-language meetings.
- Language: Fluent in English & one of French or Dutch.

📌 Documentation & training officer (España)
🏢 Tata Consultancy Services
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