Job Title: Help Desk Consultant

Location: Brussels, Belgium

Duration: 12+ Months

Languages: EN+FR+NL

Work Mode: Hybrid

Job Description:

We are currently looking for an IT Service Desk Back-up Service to complete our team. The selected consultant will mainly: Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

Key Responsibilities:

- Create, update, monitor, and follow up on incidents and service requests using the Helpdesk ticketing tool.
- Configure, troubleshoot, and support Windows 10 and Windows 11 environments.
- Provide support for Microsoft 365 and basic Microsoft Office applications.
- Assist with the staging, configuration, and deployment of user hardware, including PCs and peripherals.
- Provide basic support for meeting room technologies, videoconferencing, smartphones, Wi-Fi, VPN, and VoIP services.
- Escalate complex incidents to the appropriate technical teams when required.
- Ensure clear communication and timely follow-up with users throughout the incident resolution process.

Required Skills & Experience:





- Minimum 5 years of hands-on experience supporting and troubleshooting Windows 10 and Windows 11.
- Good knowledge of Microsoft 365 / Office 365.
- Basic knowledge of software such as MS Visio and Adobe products.
- Basic knowledge of DOS commands.
- Experience with Active Directory, including user and access management.
- Knowledge of ITIL practices; ITIL certification is mandatory.
- Basic knowledge of VoIP technologies.
- Experience with TCP/IP networking, including:
- VLANs
- Power over Ethernet (PoE)
- Wi-Fi
- 802.1X
- Horizontal cabling
- Basic understanding of videoconferencing and meeting room technologies.
- Basic troubleshooting knowledge of smartphones and GPRS/mobile connectivity.
- Basic knowledge of Wi-Fi troubleshooting.
- Experience staging and preparing end-user hardware, including PCs.
- Basic knowledge of PC hardware, printers, and other peripherals.
- Basic understanding of VPN connectivity and troubleshooting.
- Basic knowledge of IT network topology, VMware, and software virtualization.

📌 Help desk consultant (España)
🏢 Sansaone
📍 España