? We are looking for Customer Experience Evaluators & Feedback Coaches

For our projects in Belgium, the Netherlands, Luxembourg and France, we are looking for new people to support us in measuring and improving the customer experience within Retail, Automotive, Hospitality, Leisure and Finance.

We are looking for more than traditional mystery shoppers.

We are looking for people who enjoy observing, listening and analysing, but above all who are confident in giving constructive feedback and thinking together with employees and managers about opportunities for growth.

What will you do?

You first step into the shoes of a real customer and experience a complete customer journey. You observe what happens, what works well and where there are opportunities to improve.

But your assignment doesn’t stop there.

After the mystery visit, you will have a face-to-face or virtual feedback conversation with the employee and/or manager.

You discuss what went well, identify opportunities for growth and think together about how the customer experience can be improved. You help translate the most important insights into concrete actions and an action plan.

This means you are not only evaluating the customer experience,



but also actively contributing to the Customer Excellence of our clients and the further development of their teams.

Who are we looking for?

People with strong communication skills who easily connect with others and are able to give feedback in a respectful, positive and clear way.

You are comfortable asking the right questions, challenging people when needed and, most importantly, thinking in terms of solutions, development and opportunities for growth.

Experience in customer experience, sales, coaching, training or mystery shopping is an advantage, but not a requirement.

At Multi-Value, we provide you with training, a clear methodology and ongoing support to prepare you for your assignments.

And importantly: we can flexibly decide together how much time you want to dedicate to this role. You can choose the assignments, regions and timing that work best for you.

Interested in not only evaluating customer experiences, but also helping people and organisations improve them?

? Send your CV and a short introduction to [email protected]

We would be happy to hear from you.

#CustomerExperience #CustomerExcellence #MysteryShopping #Feedback #Coaching #MultiValue

📌 Customer experience evaluator – feedback & coaching (España)
🏢 Multi-Value
📍 España