Role: Roll-Out Coordinator

? Location: Brussels, Belgium

? Company: Tata Consultancy Services (TCS) Belgium

? Employment Type: Full-time

Role Overview

We are seeking a highly organized and proactive Roll-Out Coordinator to plan, coordinate, and execute deployment and roll-out activities across business and IT teams. The adecuado candidate will play a critical role in ensuring smooth deployments, user adoption, operational readiness, and successful transition into steady-state operations.

This role requires strong stakeholder management, project coordination, communication, and change management skills, along with the ability to work effectively with cross-functional and multilingual teams.

Key Responsibilities

- Plan and coordinate detailed roll-out schedules, milestones, dependencies, and deployment activities across multiple teams and locations.
- Collaborate with development, testing, operations, business, and support teams to ensure deployment readiness.
- Validate readiness checklists, environments, support structures, and business preparedness prior to deployment.
- Monitor deployment progress, track issues, identify risks, and escalate challenges to ensure delivery timelines and quality standards are maintained.
- Deliver training sessions and knowledge transfer activities for end users, operations, and support teams.
- Maintain deployment documentation, runbooks, user guides, and rollout status reports.
- Gather stakeholder feedback and track rollout KPIs, including adoption rates, incident volumes, and user satisfaction metrics.
- Conduct post-deployment reviews, identify lessons learned,



and implement continuous improvement initiatives.
- Support hypercare activities, troubleshooting efforts, and transition to operational support teams.
- Manage stakeholder communications and expectations throughout the rollout lifecycle.
- Define and maintain rollback and contingency procedures to minimize deployment risks.
- Establish and monitor readiness and adoption metrics to measure rollout effectiveness.
- Coordinate multiple rollout initiatives simultaneously while ensuring governance and delivery standards are met.

Required Skills & Experience

Technical Knowledge

- Experience with project and portfolio management tools such as Microsoft Project, JIRA, and ServiceNow.
- Understanding of deployment and configuration management tools including Ansible, Puppet, and SCCM.
- Knowledge of IT infrastructure and enterprise information systems.
- Familiarity with software testing and quality assurance practices, including UAT and Regression Testing.
- Experience supporting deployments involving enterprise platforms such as Microsoft 365, SAP, and ServiceNow.
- Proficiency in reporting and analytics tools such as Power BI and Microsoft Excel.
- Understanding of change management methodologies such as ADKAR and Prosci.




- Familiarity with collaboration and training platforms including Microsoft Teams, SharePoint, and Learning Management Systems (LMS).

Core Competencies

- Strong planning, scheduling, and rollout coordination skills.
- Excellent problem-solving and risk management abilities.
- Ability to coordinate business, IT, operations, and support teams effectively.
- Strong documentation and reporting skills.
- Ability to manage multiple priorities and concurrent rollout activities.
- Excellent communication and stakeholder management skills.
- Customer-focused and service-oriented mindset.
- Ability to gather feedback and drive continuous improvement initiatives.
- Strong collaboration skills with the ability to work both independently and within teams.
- Results-oriented approach with a focus on successful delivery.

Qualifications

- Bachelor's degree or equivalent practical experience in Information Technology, Business Administration, Project Management, or a related discipline.
- Experience coordinating software, infrastructure, or enterprise application rollouts within complex environments.

Preferred Certifications

One or more of the following certifications is considered an asset:

- ITIL® 4 Foundation
- PRINCE2® Foundation or Practitioner
- Equivalent project, service management, or change management certification

Language Requirements

- Fluent in English (written and spoken).
- French or Dutch (written and spoken) is considered a strong advantage.
- Ability to participate effectively in multilingual meetings and stakeholder engagements.

📌 Roll-out coordinator (España)
🏢 Tata Consultancy Services
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