As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
Customer Retention & Growth:



Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations
Benefits
Versátil working hours

Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
Proficiency in CRM tools and digital platforms for customer management and data analysis
Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate
Previous experience working at a fast-paced startup
Previous experience working in a SaaS product
Experience working in the HORECA sector
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📌 Account Manager (CX, Native Spanish Speaker) (Barcelona)
🏢 haddock
📍 Barcelona