Are you ready to be part of Amazon's most ambitious delivery expansion in Europe? We're scaling our same-day delivery network across the EU and we need the right people to help us run it successfully. As the network grows, protecting customer promise around the clock becomes critical. That's where you come in. As EU Speed Initiative Manager in Central Operations, you will own the operational improvements across the entire same-day delivery network. You will lead the team to identify and resolve operational exceptions before they impact customers, and act as the single point of accountability for new initiatives. You will manage and launch new initiatives, improve current operations, and work closely with site operators and cross-functional stakeholders to protect on-time delivery and customer experience performance. We're looking for individuals who can collaborate effectively with diverse teams, make informed decisions in ambiguous situations, and take ownership of outcomes. You'll be part of a team that is building the operational backbone for Amazon's next-generation delivery network, partnering across EU markets every single shift.
Key job responsibilities
Business Reviews & Performance Management
Lead and facilitate daily, weekly, and monthly business reviews across the EU same-day delivery network, driving accountability and action on key performance metrics
Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution
Deep dive on performance trends, identify root causes of defects, and drive corrective action plans across the network
Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health
Process Design & Standard Work
Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts
Develop scalable standard work that enables consistent execution across multiple stores and markets
Create playbooks and operational guides for common scenarios, exceptions, and escalations
Design and implement quality control mechanisms to ensure adherence to standard work
Communication & Stakeholder Management
Build and optimise communication mechanisms between Central Operations, stores, delivery partners, and cross-functional teams




Establish clear escalation paths and communication protocols for operational issues
Facilitate information flow across shifts, ensuring critical context is preserved during handovers
Partner with operations teams, delivery partners, and stakeholders to align on priorities and resolve systemic issues
Act as an escalation point for complex operational challenges requiring cross-functional coordination
Data Analysis & Insights
Analyse large, complex datasets to identify trends, risks, and opportunities for improvement
Use data to inform operational decisions, capacity planning, and resource allocation
Maintain and report up-to-date and accurate statistics, management reports, and analysis
Translate data insights into actionable recommendations for leadership and operational teams
A day in the life
You will balance leading business reviews with designing operational improvements and supporting new initiatives. Your day may include facilitating a network-wide daily business review, deep diving on delivery performance trends, partnering with site operators on process gaps, and analysing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed, quality, and cost while contributing to the long-term strategy of EU speed operations.
About the team
Central Operations is a new approach within Amazon Logistics to define a scalable solution to run the increasingly complex and growing last-mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way Amazon Logistics executes forecasting, route planning, demand scheduling, and last-mile delivery.
We are looking for an Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will lead a team that operates in areas of the business with a high degree of ambiguity that require thought leadership. The role will provide opportunities to think big, develop original ideas,



and partner with Planning, Transportation, Last Mile Technology, Operations, and business expansion teams to develop a strategic approach to scale Central Operations.
Basic Qualifications
Experience in program management, logistics, operations, supply chain, transportation, or equivalent
Master's degree or equivalent in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or experience with SQL
Experience making business recommendations and influencing stakeholders
Experience in building financial and operational reports/data sets that inform business decision-making, or experience communicating results to senior leadership
Experience reading and writing procedures, technical documents, and engineering drawings, or experience developing MOPs and SWMS for planned works
Preferred Qualifications
Bachelor's degree or above in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience in Logistics, Distribution or Fulfillment processes
Knowledge of BI analytics, reporting or visualization tools like Tableau, AWS QuickSight, Cognos or other third-party tools
Experience leading organizational change initiatives across multiple locations
Experience in capacity planning, operations planning, business analysis or similar
Speak, write, and read fluently in English at C1 level or above
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
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📌 EU Speed Initiative Manager , EU AMZL - Central Operations Speed team (Barcelona)
🏢 Amazon
📍 Barcelona