Are you interested in starting or focusing your career in the technology and software area?We are looking for Technical Support Agents with Portuguese to provide technical assistance to a project with a world leading software development company.If you have similar previous experience, or you have developed as an IT Technician, and you are interested in the offer, do not hesitate to apply!Requirements:Excellent interpersonal and communication skills in Portuguese (native) and English (advanced).Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)Ability to handle diverse customer situations, with empathy and professionalism.Critical and logical thinking for effective problem solvingWhat will you do in this role?Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problemsTroubleshoot basic to complex customer issues that are technical in nature, including software, networking,



or other designated client productsFollow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsLog all incoming calls and accurately complete case notes in the call tracking databaseWhat do we offer?Full time (39h), permanent contractSchedule: Monday to Friday from 13:00 - 22:00Salary package of 19,738 euros gross/yearExcellent, multicultural work environmentGood work-life balanceExtensive training on the product, cutting-edge technologies and highly demanded in the market.Important possibilities for development and promotion within the company, nationally and internationally.Office based role in our friendly location in A CoruñaIf you think you fit the position or want more information about it, we invite you to apply, we will be happy to work with you!Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1702815

📌 Technical Support Advisor (Portuguese - Speaking) On-Site Mi36 - €19.738 A Year (La Coruña)
🏢 Concentrix
📍 La Coruña