Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings.
This is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.
Lead consultative sales conversations with strong objection handling and urgency management
Take full ownership of individual NTR production targets and revenue performance
Recommend tailored solutions balancing customer needs with premium brand experience
Maintain long‑term relationships driving repeat business and incremental revenue
Manage accurate CRM records ensuring structured pipeline and qualified leads
Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
Thrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards
Sales and Conversion
Manage consultative sales conversations from initial customer interest through to booking confirmation




Support customers in choosing the most suitable cruise solution based on their needs and preferences
Drive booking conversion, upselling and overall commercial performance
Contribute directly to individual sales and revenue targets
Client Portfolio Development
Maintain customer relationships over time to encourage repeat bookings and long‑term value
Manage structured follow‑ups, reactivation opportunities and future sales potential
Work on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns
Recommend tailored solutions while maintaining a premium customer experience
Experience in consultative, phone‑based sales of complex or high‑value products is a strong advantage
Previous experience in travel, hospitality or other service‑oriented industries is a plus
Experience in customer‑facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued
Strong commercial mindset and natural focus on conversion and results
Comfortable working in a performance‑driven environment while maintaining a high‑quality customer experience
Ability to quickly learn and understand complex products and commercial dynamics
Clear and professional communication aligned with a premium brand
Fluency in English (spoken and written); Comfortable working in rotating shifts
Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)

📌 English - Outbound Sales Representative (Valencia)
🏢 MSC Cruises
📍 Valencia