About the RoleYou will own technical support & management, partner service capability development, and internal Iron Triangle joint operations in your assigned country. The role sits at the intersection of Ruijie's networking & wireless portfolio, the partner ecosystem, and the sales–solution–service triangle — delivering projects, enabling partners, and fighting joint battles with sales and solution teams while ensuring the quality of local service delivery.To succeed, you must be a self-starter and a self-learner, with strong customer-service instincts and proven technical problem-solving ability.What You'll Do1. Technical Support & Management- Project Testing：Lead pre-sales and acceptance testing, proofs-of-concept (POC), and solution demonstrations of Ruijie products and solutions, focused on campus network and wireless, in partnership with remote TAC and R&D.-; ITR Issue Handling：Resolve partner and customer technical issues and service requests through the ITR (Issue-to-Resolution) process, working closely with the Level-2 TAC team; establish and govern the local service-delivery framework (technical support, RMA, delivery processes) and own service quality.- Project Delivery：Guide and support channel partners to complete Ruijie networking & wireless project delivery in the assigned country — covering planning, execution, acceptance, and handover — to ensure on-time, quality delivery and customer satisfaction.2. Partner Service Capability Development- Local Service Partner Layout：Execute the local service-partner footprint in line with channel service policies — identifying, onboarding, and structuring service partners to cover the assigned country.- Offline Enablement & Training：Build partner service capability through regular offline enablement sessions, service-process and technical certification training, product training,



and workshops; act as the primary technical partner for enterprise channel partners and own their competence on Ruijie campus network and wireless solutions.3. Iron Triangle Teamwork Mode- Serve as the service/delivery member of the local Iron Triangle (Sales / Solution / Service): join account planning, opportunity pursuit, and bidding with sales and solution teams; inject the service perspective into proposals, surface delivery risks early, and share field intelligence — supporting local business growth and the development of the service industry.What We're Looking For- Bachelor's or Associate degree in network engineering, computer science, or a related discipline — or equivalent practical experience.- 3+ years of technical support and implementation experience in networking (switches, routers, VPN, wireless, etc.). Experience with Cisco, HPE/Aruba, Ruckus, Huawei, or Juniper is a plus.- Hands-on experience configuring and administering wireless products (WLAN controllers and access points) and wireless LAN security — WEP, WPA2/WPA3, LEAP, PEAP, and similar authentication mechanisms.- Professional certifications are preferred: CCNP/CCIE, HCIP/HCIE, JNCIS/JNCIP, HPE ASE, Aruba ACMP, etc.- Client-facing experience with excellent presentation, communication, and facilitation skills; proven ability to develop channel partner service capability and grow the local service ecosystem.- Self-directed yet collaborative; able to prioritize and run multiple engagements in parallel, and to manage delivery projects — planning, execution, closure, schedule and risk control, and cross-functional coordination.- Fluent written and spoken Spanish and English; Mandarin Chinese is a plus.- Willing to travel at a moderate, regular frequency.What You'll Gain- Exposure to a integral networking vendor's full product portfolio and enterprise customers- Direct impact on partner capability and regional service quality

📌 Country Service Manager (Burgos)
🏢 Ruijie Networks
📍 Burgos