We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona, Benalmádena, or Valencia, you will serve as the primary point of contact for customers, delivering high-quality support and innovative solutions.
Key Responsibilities
- Handle inbound customer inquiries across phone, email, chat, and digital channels.
- Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
- Develop and maintain in-depth product knowledge related to the electric vehicle sector.
- Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
- Perform administrative tasks including attendance tracking and scheduled sessions.
- Participate in process improvement initiatives guided by team supervisors and mentors.
Requirements
- Languages: Native or proficient level in Danish, plus fluent English.
- Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
- Technical Skills: Basic IT proficiency (MS Office, Windows navigation, general internet configuration).