Mobile Solutions Support Engineer

Madrid, Spain | Hybrid

Global Mobile & Telecom Solutions

Are you passionate about technology, engineering and solving complex technical problems ?
At Valid , we are looking for a Mobile Solutions Support Engineer to join our Operations & Support team within Mobile Solutions , based in Madrid.

You will work in a hands-on engineering environment supporting our Trusted Connectivity solutions , collaborating closely with Development, Product, Release and Global Support teams.
Linux & Systems | Telecommunications | Software | Networking | Databases | Cloud | Production Operations

Importantly, this is not simply a ticket-based support role . You will investigate complex issues, identify root causes, support deployments, develop operational tools and contribute to improving the reliability and efficiency of our platforms.

Provide L2/L3 technical support and troubleshooting across products and production services.
Investigate incidents, analyze logs and perform root-cause analysis .
Monitor production environments and identify performance, availability and reliability issues.
Develop and maintain operational tools using technologies such as Python, Java, Perl and Shell scripting .
Support software deployments across staging and production environments .
Work with Linux/Unix, SQL, databases, JBoss/WildFly, XML, SOAP and web services .
Support environments involving AWS, high availability,



load balancing and clustering .
Collaborate with global teams and customers during technical incidents and ensure appropriate communication and follow-up.
Participate in on-call activities , provide on-site support and travel internationally when required.
Degree in Computer Engineering, Telecommunications, Electronics, Computer Science or a related field .
~3+ years of experience with Linux/Unix , preferably Red Hat Enterprise Linux.
~ Solid knowledge of TCP/IP, networking and troubleshooting tools .
~ Experience with SQL and database concepts .
~ Experience with XML, SOAP, web services and application servers , preferably JBoss/WildFly.
~ Understanding of software deployments and production environments .
~ Advanced English , written and spoken.
~ Telco / Mobile environments | SMPP | AWS | PostgreSQL | MongoDB | Java | Python | Networking | High Availability | Load Balancing | REST APIs

Technological and innovative projects within multicultural and multidisciplinary teams .
Hybrid working and versátil hours .
Private medical and life insurance .

We are committed to providing equal opportunities through responsible and inclusive people management, without discrimination based on sex, age, race, sexual orientation, religion, education, social status, culture, disability or other protected characteristics.

📌 Mobile Solutions Support Engineer (Madrid)
🏢 Valid
📍 Madrid