We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the Integral Commercial & Marketing Services (GCMS) team.

The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands.

In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations .

What You’ll Do

- Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
- Monitor, track, and resolve incidents, service requests, and operational issues.
- Support day-to-day content, product information, and publishing processes.
- Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
- Create and maintain procedures, operational documentation, and knowledge articles.
- Analyze operational data and prepare reports, dashboards, and KPI metrics.
- Conduct root cause analysis and identify opportunities for process improvement.
- Collaborate with business and technology stakeholders to ensure timely issue resolution.




- Support compliance with company policies, processes, and SLAs.
- Contribute to automation, efficiency, and continuous improvement initiatives.
- Support other technologies and services within the GCMS scope when required.

What We’re Looking For

- Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
- 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
- Strong interest in digital content, marketing technology, digital commerce, or content operations.
- Strong analytical, organizational, and problem-solving skills.
- Fluent English is required.
- Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Key Skills

- Microsoft Excel & Office 365
- Reporting and dashboard creation
- Ticketing & service management tools
- Content management principles
- Basic understanding of DAM & PIM
- Digital marketing & content operations
- Process and workflow management
- Data analysis and visualization
- Documentation management

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