Role Overview The AR / Collections Analyst supports the effective management of accounts receivable and collections activities across multiple entities within the organisation.

The role is responsible for maintaining accurate customer accounts, collecting overdue balances, allocating customer payments, resolving account discrepancies, and supporting month-end AR activities.

The Analyst will work closely with customers and internal stakeholders to ensure outstanding balances are collected promptly, customer accounts are accurately maintained, and AR processes are completed in line with company policies and controls.

Responsibilities

- Credit Control & Collections – Manage an assigned customer portfolio, chase overdue invoices, secure payment commitments and follow up on missed promises.
- Cash Allocation – Accurately allocate incoming customer payments against the correct invoices and accounts.
- Customer Account Reconciliations – Reconcile customer accounts and investigate discrepancies between invoices, payments, credit notes and balances.
- Unallocated & Unidentified Cash – Investigate and resolve unidentified, unapplied, incorrectly allocated and unmatched customer payments.
- Aged Debt Management – Review ageing regularly, prioritise high-value and aged balances, and maintain clear collection actions and commentary.




- Customer Queries & Disputes – Investigate reasons for non-payment and work with customers and internal teams to resolve disputes promptly.
- Credit Balance Management – Review customer credits, allocate credits against outstanding or upcoming invoices and investigate aged credit balances.
- Refund Processing – Validate customer refund requests, reconcile the account and prepare refunds for approval.
- Bad Debt & Escalation – Identify high-risk or non-paying customers and support account suspension, bad-debt review and referral to debt collection agencies.
- Month-End AR Activities – Complete assigned month-end reconciliations, investigate variances and ensure outstanding reconciling items are appropriately explained and resolved.
- AR Reporting & Data Maintenance – Maintain accurate collection notes, customer records and payment commitments, and contribute to ageing, collections, DSO and overdue-debt reporting.
- Process Compliance & Improvement – Follow AR controls and procedures while identifying opportunities to improve, standardise and automate AR and collection processes.

Requirements
- 1–2 years of accounts receivable or finance operations experience
- Solid grounding in financial accounting, transactional accounting and accounts receivable
- First degree / bachelor's level education
- Accounting-related certification (e.g. MCICM, AAT, ACA or similar) is a plus
- Fluent / professional English required
- German language skills (speaking/reading) helpful but not mandatory

📌 Accounts Receivable & Collections Analyst (Madrid)
🏢 Socium - Teams Done Differently
📍 Madrid