About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are dedicated to delivering a seamless, fully supported relocation and career experience.

At Mercier Consultancy

Group, we believe that great careers know no borders — and we are here to help you build yours.

Job OverviewWe are currently seeking motivated and customer-focused Croatian-speaking professionals for an exciting Croatian Speaking Jobs With Paid Relocation Package position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working for a leading international employer in a dynamic, multilingual environment. If you are fluent in Croatian and ready to embrace a new chapter in your professional life, this role — complete with a fully paid relocation package — could be the perfect next step for you.

Key Responsibilities

- Deliver high-quality customer support to Croatian-speaking clients via phone, email, and live chat channels in a professional and timely manner.
- Respond to customer enquiries, resolve complaints, and provide accurate product or service information in accordance with company guidelines.
- Identify customer needs and ensure full satisfaction by guiding clients through solutions with empathy and professionalism.
- Accurately log, track, and update all customer interactions and case details within the company's CRM system.
- Escalate complex or unresolved issues to the appropriate internal teams, ensuring a smooth and efficient resolution process.
- Collaborate closely with team members and supervisors to maintain consistently high service standards and meet performance targets.
- Contribute to continuous improvement initiatives by sharing customer feedback and suggesting process enhancements within the Customer Support Services team.




- Stay up to date with product knowledge, internal procedures, and industry developments to provide accurate and informed assistance to customers at all times.

- Native or fluent Croatian language skills (both spoken and written) are essential for this role.
- Valid EU passport is mandatory.
- A good working knowledge of English is required for internal communication and training purposes.
- Previous experience in Customer Support Services, customer care, or a related field is an advantage, though not strictly required — full training is provided.
- Strong communication and interpersonal skills, with a genuine passion for helping customers and resolving issues effectively.
- Proficiency in basic computer applications and the ability to navigate CRM or ticketing systems with ease.
- A positive, team-oriented attitude and the flexibility to work in a fast-paced, target-driven customer support environment.

What We Offer
- Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services sector.
- Fully Paid Training to ensure you are set up for success from day one.
- Comprehensive Health Insurance coverage for your peace of mind.
- Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
- Monthly Performance Bonus rewarding your hard work, dedication, and results.
- A supportive, multicultural working environment with real opportunities for career growth and professional development.
- And Much More...

Life in BulgariaRelocating to Bulgaria is an opportunity that many European professionals are embracing with great enthusiasm — and it is easy to understand why. Bulgaria offers an exceptional quality of life, combining a rich cultural heritage, stunning landscapes,



and a warm Mediterranean-influenced climate that delivers hot summers and mild winters. Sofia, Bulgaria's cosmopolitan capital, is a city that effortlessly blends ancient history with modern urban living, featuring a thriving arts scene, excellent restaurants, vibrant nightlife, and an ever-growing international community that makes new arrivals feel immediately at home. Whether you enjoy hiking in the Vitosha mountains, exploring centuries-old Orthodox churches, or simply relaxing in one of Sofia's many stylish cafés, Bulgaria has something truly special to offer.

Beyond its cultural charm, Bulgaria is also widely recognised for its remarkably affordable cost of living, making your salary go significantly further compared to many other European countries. The food scene in Bulgaria is a delight — from hearty traditional cuisine to international dining options — while the country's modern infrastructure and excellent transport links make daily life convenient and enjoyable. For Croatian-speaking professionals considering jobs in Bulgaria, the country represents an adecuado destination that combines professional opportunity with personal fulfilment.

Choosing to pursue Croatian-speaking jobs in Bulgaria with Mercier Consultancy Group means not just advancing your career, but truly enriching your life in one of Europe's most underrated and rewarding destinations.

How to ApplyAre you ready to take on an exciting new challenge and explore a rewarding Croatian Speaking Jobs With Paid Relocation Package position in Bulgaria? Do not miss this outstanding opportunity to grow your career in the Customer Support Services industry while experiencing everything that beautiful Bulgaria has to offer. ClickApply Nowto submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps.

We look forward to welcoming you on board and supporting you every step of the way — from your first interview to your first day on-site in Sofia. Your future starts here, with Mercier Consultancy Group.

📌 Croatian Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria (España)
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