Position Title: Customer Success Manager Iberia (m/f/d)
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Location: Remote (Spain)
As a Customer Success Manager, you will build and maintain strong relationships with installers and distribution partners, ensuring long-term customer retention and satisfaction.
You will regularly engage with new, existing, and potential customers, providing product and technical guidance while implementing effective customer service strategies. Your goal is to foster customer loyalty and enhance the overall customer experience.
Manage relationships with B2B customers, including installers and distribution partners (meetings, training sessions, brand promotion, exhibitions)
Coordinate with the technical team to support initial customer onboarding and kickoff meetings
Establish and maintain customer service policies and best practices
Provide high-level technical and product support
Analyze and optimize processes to continuously improve the customer experience with our software
Identify new sales opportunities and pass qualified leads to the GW Sales Manager
Organize training programs for existing and prospective customers
Collaborate cross-functionally with Marketing and Technical teams
Work closely with the local GW Sales Manager, organizing meetings, weekly visits, and calls with distributors, resellers, and EPC partners
Minimum 3+ years of experience in Customer Success, preferably xugodme in the energy, construction, or technical sectors
Bachelor's degree in Electrical Engineering or certified electrician qualification)
Experience in solar, PV, inverters, energy storage, or utility industries is a plus
Strong understanding of customer service and retention best practices
Fluency in English and Spanish; additional languages are an advantage
Excellent opportunities for professional and personal development in a leading photovoltaic company