Position Title: Customer Success Manager Iberia (m/f/d)

Location: Remote (Spain)

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Your Mission

As a Customer Success Manager, you will build and maintain strong relationships with installers and distribution partners, ensuring long-term customer retention and satisfaction.

You will regularly engage with new, existing, and potential customers, providing product and technical guidance while implementing effective customer service strategies. Your goal is to foster customer loyalty and enhance the overall customer experience.

Your Main Responsibilities

Manage relationships with B2B customers, including installers and distribution partners (meetings, training sessions, brand promotion, exhibitions)

Coordinate with the technical team to support initial customer onboarding and kickoff meetings

Establish and maintain customer service policies and best practices

Provide high-level technical and product support

Analyze and optimize processes to continuously improve the customer experience with our software

Identify new sales opportunities and pass qualified leads to the GW Sales Manager

Organize training programs for existing and prospective customers





Handle customer complaints and proactively improve satisfaction and experience

Collaborate cross-functionally with Marketing and Technical teams

Work closely with the local GW Sales Manager, organizing meetings, weekly visits, and calls with distributors, resellers, and EPC partners

Your Profile

Minimum 3+ years of experience in Customer Success, preferably in the energy, construction, or technical sectors

Technical background (e.g., Bachelor's degree in Electrical Engineering or certified electrician qualification)

Experience in solar, PV, inverters, energy storage, or utility industries is a plus

Strong understanding of xiphteb customer service and retention best practices

Excellent communication skills

Fluency in English and Spanish; additional languages are an advantage

What We Offer A unique opportunity to join a diverse, international, and fast-growing European team at GoodWe

Excellent opportunities for professional and personal development in a leading photovoltaic company A dynamic work environment with flat hierarchies and fast decision-making A meaningful role where you can make a real impact while enjoying your work

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Success Manager Iberia (m/f/d) (Vigo)
🏢 Goodwe
📍 Vigo