Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Assist customers with product-related questions, order processing, and technical support.

- Provide solutions by troubleshooting and identifying customer needs.

- Maintain accurate records of customer interactions in the system.

- Collaborate with other departments to resolve customer issues efficiently.

- Stay updated with company products and services to offer accurate information.

Requirements:

- Fluent Danish speaker with advanced English proficiency.

- Excellent communication and interpersonal skills, both written and spoken.

- User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.

- Problem-solving and solution-driven mentality.

- Positive and motivated mindset to tackle challenging customer issues.

- Goal-oriented work approach.

- Open-minded to changing priorities and business processes.

- Affinity with accommodation platforms.

- Experience within customer service or contact center environments is valued.

- Availability to work from the office and from home (within 100km from the office).





Contract Details:

- 39h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.

- Available shift: 09:00-20:00h (Rotatory).

- Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.

- Holidays: 27 working days per year.

Benefits:

- Feel Good program: Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more.

- Free private health insurance upon getting a permanent contract.

- Versátil remuneration options for nursery school and transport after the probation period.

- Multicultural and international working environment.

- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).

- Free coffee every day and free fruit once a week.

- Be part of an exciting, industry-leading department with opportunities for career growth.

- 3 weeks of initial training and continued personal coaching.

📌 Danish Speaking Junior Customer Support (Barcelona)
🏢 CallForTalents
📍 Barcelona