Stimulating. Motivating. Challenging.

Leveraging its long-standing expertise in securing digital content as well as fighting piracy, Kudelski Security, a division of the Kudelski Group, is a provider of cybersecurity solutions and services focused on protecting data, processes and systems for companies and organizations around the world, safeguarding their assets at a time of increasingly remote communications.

Reference : 15834

Publication Date : 03-09-2026

Delivery Manager.

Location : Madrid, Spain

Mission

Stimulating. Motivating. Challenging.

Leveraging its long-standing expertise in securing digital content and fighting piracy, Kudelski Security, a division of the Kudelski Group, provides cybersecurity solutions and services focused on protecting data, processes, and systems for organizations worldwide. We safeguard critical assets in an era of increasingly digital and distributed environments.

Mission The Delivery Manager (DM) is a trusted business advisor to clients, working with both senior leadership and operational stakeholders to drive outcomes across strategy, design, deployment, and operations.

The DM orchestrates the full portfolio of Kudelski Security services delivered to clients, managing both reactive and proactive service engagements and ensuring seamless coordination across all service lines.

The DM oversees service delivery end-to-end, ensuring high-quality execution, acting as an escalation point, and collaborating with internal teams to ensure client success throughout the lifecycle of Kudelski Security services.

If you

- are customer-oriented and driven by delivering outstanding client satisfaction,
- thrive in dynamic environments and are eager to expand your knowledge and broaden your area of expertise,




- are committed to continuous learning and professional development,
- are rigorous, structured, and well-organized.

This position could be for you.

Responsibilities Your Responsibilities will be to:

- act as the single owner of all services delivered by Kudelski Security to a defined portfolio of clients,
- understand client objectives, anticipate evolving needs,
- lead and coordinate delivery across the entire organization,
- orchestrate regular client engagements, manage escalations, and ensure timely resolution across all service streams,
- deliver advanced reporting and KPIs to track performance, communicate value, and support client decision-making,
- act as the voice of the client internally, providing structured feedback to operations, leadership, architects, DevOps, and account teams,
- monitor SLAs, service quality metrics, and client satisfaction,
- partner with the account team to drive account growth, service improvements, and conduct executive-level Service Reviews,
- ensure effective coordination across all Kudelski Security service lines to deliver a consistent and integrated client experience.

This role involves

- building strong, trusted relationships with client stakeholders,
- collaborating across diverse internal teams and client organizations,
- driving continuous improvement in service quality and delivery performance.





Your goal is to play a key role in delivering a Total Customer Experience and helping make our clients’ organizations more secure.

Requirements / Profile

Qualifications & Experience

Experience

- experience and background in IT, IT Security and/or Security Operations,
- excellent customer facing skillset including negotiation, conflict management, and listening skills,
- knowledge of security vendors’ solutions such as endpoint detection and response, SIEMs, and in OT security is a strong asset,
- excellent presentation and communication skills, including leading of face-to-face or phone meetings,
- strong analysis and synthesis capabilities.

Education

- S. in Computer Science or equivalent degree,
- CompTIA Security+, CISM or CISSP certifications are a plus.

Skills

- strong understanding of cybersecurity domains and service delivery frameworks,
- ability to navigate complex service environments across multiple offerings,
- positive mindset and adaptability, fostering strong client relationships,
- experience working with Security Operations environments,
- autonomous, team-oriented, and highly motivated,
- customer-centric mindset with a focus on delivering measurable outcomes,
- demonstrates strong curiosity and a proactive mindset to continuously learn, explore new topics, and expand areas of expertise,
- comfortable leveraging emerging technologies, including Artificial Intelligence, to enhance service delivery, client value, and operational efficiency,
- solution-oriented approach, leveraging analytical and creative thinking to address client needs in collaboration with the Operation teams.

Language

- Fluent in English
- French is a plus

Reference : 15834 Publication Date : 03-09-2026

📌 Delivery Manager. (Madrid)
🏢 Nagra
📍 Madrid