Compensation: EUR 0 - EUR 0 - hourly Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Digital Site Reliability Engineer The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson's brand web and mobile applications. This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels. Reliability & monitoring Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.

Drive continuous improvements in monitoring coverage and alert quality. Act as technical lead during major incidents affecting digital services.



Troubleshoot application outages or degraded performance issues.

Perform root cause analysis and implement corrective actions end-to-end with development teams. 2–3 years of experience in application support, site reliability, or service operations environments. ~ Strong understanding of Incident Management, Problem Management, and Root Cause Analysis processes. ~ Hands-on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic). ~ Proven ability to investigate service degradation, performance issues, and availability incidents. ~ Exposure to cloud environments (Azure, AWS, GCP). Understanding of modern web applications, APIs, microservices, and distributed systems.

Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring. Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.

Enjoy

Global & Local Perks - No matter where you're located, you'll enjoy exclusive integral benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

📌 Digital Site Reliability Engineer (Madrid)
🏢 Radisson Hotel Group
📍 Madrid