About Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and business process outsourcing firm, proudly connecting top multilingual talent with outstanding career opportunities across Europe. With a distinguished reputation for excellence in staffing and candidate care, we specialize in placing language professionals in world-class customer support environments.

At Mercier Consultancy

Group, we are committed to making your career transition seamless, rewarding, and truly transformative.

Job OverviewAre you a Finnish speaker ready to take your career to exciting new heights?

Mercier Consultancy

Group is actively seeking passionate and motivated Finnish-speaking professionals to join a dynamic Customer Support Services team based on-site in the vibrant city of Sofia, Bulgaria.

This Finnish Speaking Jobs With Paid

Relocation Package position in Bulgaria represents a remarkable opportunity to build a rewarding international career in the customer support industry, with every relocation detail taken care of on your behalf. Whether you are an experienced customer service specialist or a driven individual looking to launch your career in Finnish-speaking jobs abroad, we want to hear from you.

Key Responsibilities

- Deliver exceptional customer support to Finnish-speaking clients via telephone, email, and live chat channels, ensuring a consistently high standard of service
- Accurately identify, diagnose, and resolve customer inquiries, complaints, and technical issues in a timely and professional manner
- Maintain detailed and precise records of all customer interactions using internal CRM and ticketing systems in accordance with company protocols
- Collaborate closely with team leaders and cross-functional departments to escalate complex cases and ensure swift, satisfactory resolutions for customers
- Proactively contribute to the improvement of customer support processes by sharing feedback, identifying patterns in customer concerns, and suggesting solutions
- Adhere to all quality assurance standards and key performance indicators as set by the customer support services management team
- Maintain an up-to-date knowledge of products, services,



and policies in order to provide accurate and helpful information to Finnish-speaking customers at all times
- Participate in regular training sessions, team meetings, and performance reviews to support both personal development and overall team excellence

- Native or fluent Finnish language skills (both spoken and written) are essential for this role
- A solid working knowledge of English (B2 level or above) to facilitate internal communication within an international team environment
- Valid EU passport or appropriate documentation confirming eligibility to work within the European Union (mandatory)
- Previous experience in customer support services, call centre operations, or a client-facing role is advantageous, though not strictly required
- Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences
- Strong problem-solving ability, attention to detail, and the capacity to work effectively both independently and as part of a collaborative team
- Comfortable working in a fast-paced, target-driven customer support environment with a positive and professional attitude

What We Offer
- Competitive Monthly Salary reflective of your skills, experience, and contribution to the customer support team
- Fully Paid Training programme designed to prepare you thoroughly for success in your new customer support role
- Comprehensive Health Insurance coverage for your peace of mind throughout your employment
- Fully Paid Relocation Package including return flight to Sofia, airport transfer, and hotel accommodation upon arrival — so you can focus entirely on your exciting new beginning
- Monthly Performance Bonus to reward your dedication, hard work, and outstanding customer support results
- Ongoing career development and progression opportunities within a globally respected organisation
- A welcoming, multicultural, and inclusive team environment in one of Europe's most dynamic and affordable cities
- And Much More...





Life in BulgariaRelocating to Bulgaria is far more than a career move — it is an invitation to embrace an extraordinary lifestyle in one of Europe's most captivating and culturally rich destinations. Bulgaria is a country of stunning contrasts, where ancient history meets modern urban energy. Sofia, the capital city, offers a thriving cosmopolitan atmosphere with world-class restaurants, vibrant nightlife, beautiful parks, and an ever-growing international community that makes settling in feel natural and welcoming. The country enjoys a fantastic climate, with warm, sun-drenched summers and mild winters, making Bulgaria an adecuado year-round base for professionals seeking both career fulfilment and an enviable quality of life.

Bulgaria is widely celebrated for its exceptionally low cost of living compared to other European nations, meaning your competitive salary will stretch considerably further here than in many Western capitals. From the hearty and flavourful local cuisine to the stunning Black Sea coastline and the majestic Rila Mountains, Bulgaria offers an abundance of weekend adventures and cultural experiences right on your doorstep. For Finnish-speaking professionals considering jobs in Bulgaria, the opportunity to explore this beautiful Balkan nation while advancing a meaningful career in customer support services truly represents the best of both worlds.

With a fully paid relocation package in place, there has never been a better moment to make Bulgaria your new home.

How to ApplyIf you are a Finnish speaker ready to seize an exceptional opportunity and begin a rewarding new chapter in your professional life, we would love to hear from you.

This Finnish Speaking Jobs With Paid

Relocation Package position in Bulgaria is in high demand, and places are filling quickly — so do not delay. ClickApply Nowto submit your application and take the first confident step toward a fulfilling career in customer support services with the full backing of Mercier Consultancy Group. Our dedicated recruitment team will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you aboard.

Warm regards,

The Recruitment Team

Mercier Consultancy Group

📌 Finnish Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria (España)
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