About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium recruitment experience. Our commitment to candidate success — from first contact through to full relocation and onboarding — sets us apart as the partner of choice for professionals seeking exciting opportunities abroad.

Job OverviewThis is an outstanding opportunity for fluent Hungarian speakers to secure one of the most sought-after Hungarian-speaking jobs in the European Customer Support Services sector, based on-site in the vibrant capital of Sofia, Bulgaria. As part of a dynamic, internationally diverse customer support team, you will deliver exceptional service experiences to Hungarian-speaking customers, helping resolve queries, build brand loyalty, and uphold the highest standards of client satisfaction.

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Relocation Package – Work In Sofia, Bulgaria position in Bulgaria is perfectly suited for motivated individuals who are eager to grow professionally while enjoying a fresh and exciting life chapter in a thriving European city.

Key Responsibilities

- Provide high-quality, professional customer support to Hungarian-speaking clients via telephone, email, and live chat channels
- Accurately diagnose customer issues and deliver timely, effective solutions in line with company service standards and protocols
- Document all customer interactions, feedback, and case resolutions within the internal CRM system with precision and attention to detail
- Escalate complex or unresolved cases to senior support specialists or relevant departments, ensuring seamless customer journeys at every touchpoint
- Consistently meet or exceed individual and team performance KPIs including customer satisfaction scores, response times, and first-contact resolution rates
- Collaborate proactively with cross-functional teams to identify trends in customer concerns and contribute to continuous service improvement initiatives
- Stay fully up to date with product knowledge, service updates, and internal processes to ensure accurate and confident communication with customers




- Represent the company brand with professionalism, empathy, and a positive attitude in every customer interaction

- Native or fluent Hungarian language skills (both spoken and written) are essential for this role
- Valid EU passport (mandatory requirement for relocation and employment eligibility)
- A good working knowledge of English for internal communications and team collaboration
- Previous experience in customer support, customer service, or a client-facing role within the Customer Support Services industry is advantageous but not strictly required
- Strong interpersonal and communication skills with a genuine passion for helping people and delivering outstanding service
- Proficiency in standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms
- A adaptable, positive, and solution-oriented mindset with the ability to perform effectively in a fast-paced, multicultural team environment

What We Offer
- Competitive Monthly Salary reflecting your skills, experience, and contribution to the team
- Fully Paid Training programme to ensure you are fully prepared and confident from day one in your new role
- Comprehensive Health Insurance coverage for your peace of mind while living and working in Bulgaria
- Fully Paid Relocation Package including your return flight to Sofia, airport transfer, and hotel accommodation upon arrival — making your move completely stress-free
- Monthly Performance Bonus rewarding your dedication, results, and commitment to excellence in the Customer Support Services environment
- Ongoing career development opportunities within a growing international organisation that invests in its people
- A welcoming, multicultural workplace environment where Hungarian-speaking professionals are truly valued
- And Much More...

Life in BulgariaRelocating to Bulgaria is one of the most rewarding decisions a young professional can make, and Sofia — the country's cosmopolitan capital — offers an exceptional quality of life that consistently surprises newcomers. Bulgaria enjoys a wonderful climate, with warm,



sun-drenched summers and charming, snow-dusted winters, making it an ideal base for those who love seasonal variety. The country is rich in history and culture, from the ancient Thracian ruins and stunning Orthodox monasteries to a vibrant contemporary arts and music scene that pulses through the streets of Sofia. Whether you enjoy hiking in the nearby Vitosha Mountain, exploring centuries-old old towns, or relaxing in one of the city's many stylish cafés, Bulgaria offers a lifestyle that balances adventure, culture, and tranquillity in equal measure.

Beyond its cultural charm, Bulgaria is celebrated for its remarkably affordable cost of living, making it one of the most financially attractive destinations in the European Union for expatriates and young professionals alike. Dining out in Bulgaria is an absolute pleasure — the local cuisine is hearty, flavourful, and extraordinarily budget-friendly, with fresh produce markets, cosy traditional taverns, and a growing international restaurant scene all vying for your attention. The warm and hospitable nature of Bulgarian people makes settling in feel natural and welcoming from the very first day.

With excellent transport links, a growing tech and services hub, and a rapidly modernising infrastructure, Bulgaria is not just a place to work — it is a place to truly thrive. For Hungarian speakers exploring jobs in Bulgaria, this is a rare and unmissable opportunity to build both a career and a life in one of Europe's most underrated gems.

How to ApplyIf you are a fluent or native Hungarian speaker ready to take the next exciting step in your career within the Customer Support Services industry, we warmly encourage you to apply today.

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Relocation Package – Work In Sofia, Bulgaria position in Bulgaria represents a truly unique chance to advance professionally, earn a competitive salary with performance bonuses, and experience a fulfilling new life in one of Europe's most dynamic cities — all with the full support of Mercier Consultancy Group behind you every step of the way. ClickApply Nowto submit your application and one of our dedicated recruitment specialists will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make your move to Bulgaria a reality.

📌 Hungarian Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria - (España)
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