WHO WE AREKonecta is a leading innovative general service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLEWe are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! RESPONSIBILITIESTeam Management:

Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.

Supervise and motivate a large team, fostering a positive and productive workplace culture.

Service Quality

Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.

Performance Monitoring

Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.





Training & Development:

Support the professional growth of team members through ongoing coaching and development.

Workflow & Request Management:

Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. Cross-Functional Communication:

Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.

Problem-Solving:

Act as a go-to person and reference for the entire team when challenges pliance with Processes & Internal Rules:

Ensure consistent adherence to company policies and procedures.

Client Liaison

Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTSProven experience in team management within a customer service environment. Excellent verbal and written communication skills in French and English.

Ability to multitask and solve problems quickly and effectively.

Natural leadership with the ability to motivate and inspire a team.

Strong command of office tools and management software. WE OFFERA permanent contractA fix salary + incentives. xugodme A multicultural and positive environmentA modern and pleasant workplace in an exceptional building with sea viewsDiscount on company health insuranceTraining opportunities throughout the year, as we aim to support our talents in their professional development.

📌 Platform manager (Barcelona)
🏢 Konecta
📍 Barcelona