Experteer Overview
In this role you drive service delivery for strategic, multi-country accounts, ensuring governance, performance, and financial health. You partner with cross-functional teams and senior stakeholders to optimize delivery and grow the business. You’ll lead governance forums, monitor KPIs, and manage risks to sustain high customer satisfaction. This is a high-impact role at a European leader enabling HR services at scale, with opportunities to shape service outcomes and customer success.

Compensaciones / Incentivos
• Serve as the primary service relationship owner for strategic multi-country customers
• Lead customer governance via operational reviews, quarterly business reviews, and steering committees
• Monitor service performance against KPIs and SLAs across countries
• Oversee overall health of customer engagements and align delivery with contractual commitments
• Collaborate with Service Managers and delivery teams for day-to-day execution
• Manage escalations, risks, and service-improvement initiatives across countries
• Monitor financial performance including revenue, profitability, forecasting, and budgeting
• Identify opportunities for service optimization, innovation, and growth while supporting account development





Responsabilidades
• 7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services
• 5+ years in client-facing roles
• Proven experience managing complex enterprise, multi-country relationships
• Strong background in Service Delivery Management, Customer Success, or Outsourcing
• Experience leading executive governance forums and steering committees
• Solid understanding of SLA, KPI, and contractual governance
• Experience with financial performance, forecasting, revenue, and budgeting discussions
• Strong stakeholder management across customer, operational, commercial, and executive audiences
• Experience in matrix and international delivery organizations
• Excellent communication, negotiation, and influencing skills
• Fluent English; additional European languages are advantageous
• Good understanding of HR and payroll technical landscapes

Requisitos principales
• Comprehensive training and development programs
• Flexible working schedule
• Private medical insurance 100% covered by SD Worx
• 25 vacation days
• 18 hours for personal matters
• Workation: up to 4 weeks abroad per year

📌 SAP Senior Service Delivery Manager (Málaga)
🏢 Sd Worx
📍 Málaga