- As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
- You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
- Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
- Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
- Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
- Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
- Customer Retention & Growth:



Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations

Benefits

- Adaptable working hours

- Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
- Proficiency in CRM tools and digital platforms for customer management and data analysis
- Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
- 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
- Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate
- Previous experience working at a fast-paced startup
- Previous experience working in a SaaS product
- Experience working in the HORECA sector

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📌 Account Manager (CX, Native Spanish Speaker) (Barcelona)
🏢 haddock
📍 Barcelona