Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.Support (50%)Resolve advanced L2 tickets: database usage, SQL queries, source code reviewInvestigate complex incidents, access the code, and understand how it worksApply targeted code changes to resolve incidentsStandard ticket management: validate, qualify, and track incidents through to resolutionProvide second-line support to users and other support teamsManage and maintain product catalog/taxonomy attributes across internal platformsModify and administer Freshdesk at the scripting/code levelKeep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new featuresDevelopment (50%)Create endpoints for the team's internal platforms and tools to streamline manual L3 tasksFix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)Build internal support toolsDevelop AI-powered tools for Support (MCP projects)Contribute ideas and prototypes for applying AI to support processesKnowledge of PHP with frameworks like Symfony or C# and .NET Core frameworksStrong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQLAbility to read/understand code and troubleshoot to eliminate bugsAbility to document and communicate technical solutions to non-technical usersExcellent analytical skills, autonomy, and initiativeStrong interpersonal skills, comfortable working with cross-functional, interdisciplinary teamsExperience using version control systems like Git and comfortable working with branchesFluent written and spoken EnglishProactive, versatile, and not afraid of challenges or moving between code and user-facing supportPrevious experience in L2/L3 technical support rolesExperience monitoring deployments/products through Kibana and GrafanaExperience with product taxonomy/catalog managementInterest or experience in applied AI / automation (MCP, AI-assisted scripting)Experience with Freshdesk or similar ticketing platformsExperience in frontend technologies such as React, Vue, CSSKnowledge of DDD/Hexagonal ArchitectureVariable bonus; The dynamic andcreative environment within international teams; The variety of self-education courses on our e-learning platform; Participation in meetups and conferences locally and internationally; Adaptable Officewith up to 2 days at home.Technical exchange with the ManagerTechnical exchange with an ArchitectWe are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself!For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.COMPANY For more information about our ecosystem : https://careers.Veepee.Com/en/home-page-en/#J-18808-Ljbffr

📌 Application - Support & Development Engineer (Gracia)
🏢 Veepee
📍 Gracia