PropHero, the AI & data-powered platform simplifying property investment, is on a fast-track to success! Backed by global VCs and founded by McKinsey Alumni, we're expanding our team constantly. Are you a detail-oriented professional with strong organizational skills?

Join us in a transparent, respectful, and flexible work environment, surrounded by ambitious and good vibes individuals driving change. At PropHero, we're building the property investment future. If you're ready to contribute to our vision of making property investment as simple as investing in shares or ETFs, we want you on our team!

How will you contribute to Prophero?

Your mission will be to deliver the best client outcome and experience on their end-to-end property investment journey with PropHero. In other words, you will help our clients find the best investment property and have a fantastic experience with PropHero. You will be responsible for supporting a portfolio of clients to accomplish their property investment objectives via the PropHero methodology across the end-to-end investing process, while delivering the best client experience at all steps.

Your success in this mission will be stellar if you develop the following roles and contributions:

Client Lifecycle Supporter:

- Onboards clients to PropHero, providing them with information on the PropHero methodology and process and understanding their investment objectives
- Communicates regularly with the client via the appropriate channels (instant chat, email and/or phone/video call)
- Resolves all client queries actively, promptly and with high energy, keeping them updated through the process
- Conducts analysis on the client portfolio to understand the client lifecycle, and decide the appropriate next steps for each client
- Account Manager: owning a portfolio of investors and making sure no one stops at their first property. Your success is measured in relationships that compound — just like the investments you recommend

Effective Property Supply Host:

- Studies the property market and properties using the PropHero methodology to gain a well-rounded understanding of the opportunities, before presenting them to clients
- Helps the supply team prioritize and refine their property search, to land investments that best match our clients, with the highest probability of closing




- Shares and discusses facts and research about the market, area/suburb, and properties to educate and upskill clients, supporting their decision process
- Presents property opportunities to clients, bringing the PropHero facts and analysis to life on why the opportunity is a good option for the client and helps them to decide.

Proactive Client Success Climber:

- Refines and documents the PropHero client success methodology (incl. training materials) to scale the process
- As needed, growing the client success team to meet increasing volumes

What will make you succeed with us?

- 3+ years experience in a client facing or client service role. Client, client, client. Strong track record of delivering top client outcomes and experience. Demonstrates passion and strong innate drive to help clients achieve their objectives and has the best experience along the way. Appreciates each client’s specific background, culture and context. This role is all about the client!
- Excellent oral communication and interpersonal skills. Able to communicate clearly, accurately and confidently to rapidly establish credibility and trust with clients.
- Problem Solver. Able to think critically and quickly on the spot, responding to various stakeholder situations and requirements. Finds creative solutions to problems to achieve a desired outcome.
- Growth Mindset. Focused on individual development and growth, including learning but also improving the PropHero approach/processes over time.
- Operational excellence and vision. Capable to lead and coordinate the whole property process. Ability to see improvement areas in the process and suggest practical ideas to optimize.
- Organizational and detail oriented. Completes tasks, big and small, with no errors. Plans and manages the full process with stakeholders to the required specification and timeline. Does not miss deadlines, especially with clients




- Proactivity and Autonomy: Prophero operates in a changing ecosystem, which implies being able to adapt easily, being agile in reactions, working at a good pace and having a positive and proactive attitude.
- Optimism and excitement for your work, a love for the next big challenge, and a passion for business impact as there will be plenty of opportunities in the path to achieve new challenges and have new learnings.

It will be a plus, but not required, if you have:

- Bachelor’s degree or equivalent.
- Good level of English.
- Experience with your own property investments.
- Have interest in the Property market, in Property Investment, and in the sale/purchase process.
- Able to manage and lead different processes at the same time.

What benefits can PropHero bring you?

- We work remotely and in a adaptable environment. This means we work with OKRs, always looking to grow the business, and we work with people worldwide, so we might have to adjust to different time zones.
- Learning and development. No matter where you come from, no matter what you have studied, you will always have room to learn from others and develop yourself by participating in an open and transparent environment full of experiences and creative ideas
- Great Teamwork. If you join us you will be part of a growing strong team composed of different levels of seniority, where decision and ownership is shared.
- Early-stage Startup and career growth. You will be part of the growth of a powerful startup with international projection and you will be able to gain more responsibility.
- Competitive economic package.

At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.

Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.

📌 Senior Sales Executive (Madrid)
🏢 Prophero
📍 Madrid