Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación. Your day at NTT DATAThe Senior Service Delivery Manager is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts.

These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.The Senior Service Delivery Manager involves proactive client communication, project management, technical oversight, and problem-solving.This role has a full remote model. Valid work permit is mandatory.Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).Understands client business needs and objectives to tailor required services accordingly.Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.Takes proactive measures to address client concerns and continuously improve service quality.Identifies opportunities for upselling or cross-selling additional services.Manages the implementation of new services, upgrades, and projects for clients.Coordinates project timelines, resources,



and deliverables to ensure successful outcomes.Ensures that service delivery aligns with contractual agreements and compliance requirements.Consults with legal team to ensure that all contract escalations are addressed with contract governance.Monitors and reports on contract performance.May oversee financial aspects of client accounts, including budgeting and forecasting.Identifies and mitigates risks associated with service delivery and client relationships.Provides regular reports on service performance and client satisfaction to internal and external stakeholders.Passionate about service delivery with a strong ability to manage a coordinated delivery of service.Seasoned understanding of managed services, including infrastructure, cloud, security, and support.Seasoned proficiency in project management.Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.Seasoned familiarity with ITIL or other IT service management frameworks.Academic Qualifications and Certifications:Bachelor's degree or equivalent qualification in Information Technology or Business or related field.Relevant ITIL certification preferred.Relevant project management certification (for example, PMP) is preferred.Spanish: mandatory.Seasoned demonstrated experience in a managed services and/or support services environment.Seasoned demonstrated experience in managed services - service delivery and client management.Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs)



and quality standards.Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.Seasoned demonstrated experience in monitoring contract performance.Seasoned demonstrated experience in managing service delivery projects for clients.Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.Remote WorkingAbout NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.

Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.Equal; Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

Join our growing integral team and accelerate your career with us. Third parties fraudulently posing as NTT DATA recruitersNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you.

All email communications from an NTT DATA recruiter will come from an @ email address.

SummaryLocation: Barcelona, SpainType: Full time

📌 Senior Service Delivery Manager (English & Spanish Speaker) (Barcelona)
🏢 The Nippon Telegraph And Telephone Corporation (NTT)
📍 Barcelona