Who you are

- This role requires strong people leadership, operational discipline, and sound technical judgment

- 8+ years of experience in technical solutions, technical support, solutions engineering, or a related client-facing technical role

- Previous experience leading or managing a team, with clear examples of coaching, hiring, onboarding, and performance management

- Strong technical foundation in web technologies, including JavaScript and HTML, plus working knowledge of APIs, SQL, and at least one programming language such as Python or NodeJS

- Strong project and stakeholder management skills. You can prioritize across multiple demands, make sound decisions under pressure, and keep teams aligned

- Strong communication skills, including the ability to explain technical topics clearly to non-technical audiences and senior stakeholders

- Experience working cross-functionally with commercial, product, engineering, and operations teams. You build relationships easily and influence without formal authority

- Good understanding of digital advertising technology, e-commerce, and client implementation workflows

- Comfortable leading through change, improving processes, and raising the bar on execution

- Fluent in English, both written and spoken.

Experience managing distributed teams or working across countries and time zones is a plus

- Familiarity with AI tools and a practical view on how they can improve team efficiency and technical work is a plus

- We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

What the job involves

- The Solutions Engineering team works with Criteo’s customer teams and clients across EMEA, supporting design, implementations, launches, optimization,



and technical problem-solving across our solutions as part of the Operations Specialists organization

- Solutions Engineers know the inner workings of Criteo’s technology and partner closely with Sales, Account Strategy, Operations, Product, and other Global teams to deliver strong client outcomes

- As Solutions Engineering Manager EMEA, you will lead the team, set priorities, drive execution, and develop the people and operating model needed to support the region at scale

- You will work closely with regional and integral stakeholders to improve service quality, shorten delivery times, and help the team adapt as business needs evolve

- Lead and develop the Solutions Engineering team across EMEA. Set clear priorities, support day-to-day execution, and maintain a high bar for quality and delivery

- Own the team strategy and OKRs, translating business priorities into a clear operating approach, defining focus areas, and adjusting scope as products, service levels, and account complexity evolve across the region

- Own hiring, onboarding, capability development, and performance management for the team. Run regular 1:1s, team meetings, QBRs, give clear feedback, and support career growth

- Organize team assignments based on business priorities, team capacity, skills, tenure, and scope. Make sure the team has the tools and training needed to deliver well

- Oversee technical support for new and existing clients across EMEA, including integrations, custom solutions, consultancy, troubleshooting, optimization,



and product rollouts for the topics of specialization covered by the team

- Support the team on complex client situations, escalations, and high-impact launches. Help set direction when trade-offs are needed and keep execution moving

- Ensure the team provides strong technical recommendations that help clients adopt solutions effectively and improve business results

- Help the team identify, structure, and solve complex technical issues. Encourage the team to connect with Product, Technical Support, and Engineering teams to drive resolution

- Support market-specific needs, pilots, and new product adoption across EMEA, while keeping an eye on scale and operational discipline

- Partner closely with Sales, Account Strategy, Operations, Product, Technical Support, and peer leaders to align on priorities and unblock execution

- Report team activity, risks, performance, and business impact regularly to your manager

- Improve the way the team works by refining processes, clarifying ownership, and removing friction in day-to-day operations

- Sponsor the development of tools, automation, and practical solutions that improve efficiency, quality, scalability, and revenue growth

- Turn recurring issues and observations from the field into lasting improvements in methods, documentation, and operating standards

- Encourage thoughtful use of AI tools to improve preparation, troubleshooting, documentation, and solution design across the team
- The KPIs:

- Service quality and consistency
- Resolution time and speed of execution on launches, rollouts, and client support for the solutions covered by the team

- Delivery against regional business priorities and customer expectations

- Team engagement, retention, and development

- Strong collaboration with internal and external stakeholders

- Continuous improvement in tools, processes, and scalability of the service model

📌 Solutions Engineering Manager (Barcelona)
🏢 Criteo
📍 Barcelona