At Winning Consulting, we are looking for a Client Support Specialist (Chinese-speaking) to join our teams at a major international bank. You will be part of the technical support team for a integral supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.Responsibilities- Act as the main point of contact for Chinese-speaking suppliers using the financing platform (onboarding, queries, follow-up).- Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.- Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.- Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.- Monitor activity and basic KPIs related to supplier usage and satisfaction.- Maintain and update user guides, FAQs and training materials for suppliers.- Assist with data checks,



documentation and administrative tasks linked to programme management.- Proactively identify recurring issues and suggest improvements to processes and customer journeys.Required Skills- 2+ years’ experience in customer service roles, ideally in financial services or B2B environments.- Strong service orientation and experience dealing directly with external clients or suppliers.Nice to have experience in banking, payments, trade finance or supply chain finance.- Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience isa plus.- Native Chinese -Very good English- SpanishAbout Winning ConsultingWinning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.#J-18808-Ljbffr

📌 Client Support Specialist - Chinese Speaking (Madrid)
🏢 Winning
📍 Madrid