At egg we make experiences. Real ones.
The kind that take creativity, sharp thinking, attention to detail and, every
now and then, a sense of humour when everything changes five minutes before
launch.
We work across countries, cultures and clients, so things move fast and no two
days look the same. That's part of what we enjoy. It also means we need people
who can stay calm under pressure, take ownership and care about getting things
right.
We laugh a lot too. Sometimes at work. Mostly at ourselves.
Which brings us to you
You understand that great client experiences don't happen by chance. They are
the result of strong processes, effective planning, clear accountability and
teams that have the support they need to perform at their best.
You enjoy helping people succeed, bringing structure to complexity and ensuring
that projects are delivered consistently, compliantly and efficiently. You're
equally comfortable discussing account performance with senior stakeholders,
mentoring project teams or stepping into an event when operational support is
needed.
Most importantly,
you take ownership, support others and help create an
environment where excellence becomes the standard. No half-cracked eggs.
WHAT YOU'LL BE DOING
In this role, you will work 100% on one of our key pharmaceutical clients.
* Lead the production and delivery of congresses, meetings, symposia and brand
experiences, ensuring projects are delivered on time, within budget and in
line with client requirements
* Coach, mentor and support Project Managers and operational team members,
helping develop capabilities and drive delivery excellence across the account
* Partner with the Account Lead to monitor client satisfaction, operational
performance, resource allocation and overall account health
* Monitor SLAs, KPIs, compliance requirements and RAID logs, identifying risks,
proposing solutions and driving continuous improvement
* Oversee account financials, including budget consolidation, forecas
📌 OPERATIONS MANAGER (Madrid)
🏢 Egg
📍 Madrid