At ING we are looking for Senior Product Expert – Credit Cards
Your role and work environment:
We are looking for a talented and enthusiastic Senior product expert - credit cards to join our Cards Team of Payments Tribe in a squad focused on Credit cards.
Your key responsibilities:
As Senior product expert in Credit Card squad you will:
- represent the “voice of the customer”, have a strong vision on how to serve our customers on their payment needs and focus on continuously improving the customer journeys we are offering
- be responsible to develop, launch and maintain Credit card proposition on the market providing the highest customer satisfaction
- contribute to build commercial plan, upselling and cross selling strategy and to ensure the achievement of the KPIs defined in the strategy.
- With knowledge and experience in Cards or Unsecured Lending Products (overdrafts, personal loans…)
- With a good understanding of risk management
- provide a differentiating experience for ING’s customers at optimal value and profitability for ING
- be the “Business Guardian” of your product/service working with Operations, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies
- increase efficiency, reduce complexity, bringing the best experience in the moments of truth linked to payments and pursuing for innovative solutions
- use your analytical skills, and your pro-active thinking to comprehend, define, select and analyze data to gather insights that enhance the decision-making process.
- translate business needs in requirements for the implementation
- have a clear understanding of IT framework in ING and be acquainted with technology development.
- be an expert of your product & service prioritizing on value delivered for our customers in short cycles, defining a first MVP and improving with the feedback gathered
- be able to support complex programs, setting clear roadmaps and solving impediments
- be creative a
📌 Senior Product Expert (Madrid)
🏢 Ing
📍 Madrid