Axis Data is the technology and connectivity company of the MTS Globe Group, delivering advanced digital solutions for hotel distribution and destination services.
What do we do?
We connect tour operators, travel brands, and hotel partners through scalable platforms, providing real-time access to rates, availability, and content, and supporting the full distribution chain.
Why join us?
Join an international, innovative team where technology makes a real impact, and where you can grow in a fast-moving and evolving industry.
JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP
MTS Globe is an equal opportunities employer.
Job description
For our Customer Support department we are seeking a Customer Support Agent. The Customer Support department manages incidences, questions and requirements from our Destination offices as well as from our end clients, Tour Operators.
Responsibilities
- Receive customer calls via mail of incidents for products and services, solve or escalate them accordingly to next level when necessary.
- Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.
- Diagnose and resolve application issues.
- Track issues escalated and follow up to keep clients/users informed.
- Research and respond questions using available information resources (knowledgebase, other available tools).
- Identify and escalate situations requiring urgent attention (2nd level).
- Stay current with system information, changes and updates.
Requirements
- Working knowledge of the travel industry essential, preferably hotel incoming business.
- Customer service experience essential.
- Experience with bug tracking systems, preferable but not essential.
- Working experience as an IT trouble shooter in software applications, preferable but not essential.
- Languages: English & Spanish (fluent written and spoken). Other languages are very welcome.
- Knowledge of Microsoft Office Applicati
📌 Customer Support Agent (Palma)
🏢 MTS Globe
📍 Palma
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