We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

Aunque la experiencia profesional y las cualificaciones son principal para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
What you’ll be doingCustomer Support & Communication
- Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.
- Handle inquiries professionally in German and English
- Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement
- Diagnose and troubleshoot technical issues efficiently
- Document and escalation bugs to our product team
- Collect and analyze user feedback to drive product improvements

Quality & Compliance
- Follow established service standards and KPIs




- Ensure adherence to data privacy and security protocols
- Maintain accurate documentation of all customer interactions

Who you’ll be playing withYou’ll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.
Our Ideal "Player"
- Fluent in German and English
- Motivation for customer service or related roles
- Full time availability
- Strong and responsible team player
- Excellent communication skills
- Enthusiasm for racket sports and sports tech innovations
- Experience using Zendesk / Ease of learning new tools and softwares
- Madrid/Spain Based

Extra Points:
- Enthusiasm for racket sports and sports tech innovations
- Experience using Zendesk / Ease of learning new tools and softwares
- Madrid/Spain Based

Our hiring process
- Interview with Team Member
- Manager Interview
- People Interview

About usWe are t

📌 Customer Care Intern (Madrid)
🏢 Playtomic
📍 Madrid