We are seeking an experienced and passionate

Butler Supervisor

to lead our Butler team in delivering exceptional, highly personalized service to our VIP and key guests. This role ensures seamless coordination across all touchpoints of the guest journey—from pre-arrival to post-departure—while maintaining the highest standards of luxury hospitality and driving guest loyalty.

Key Responsibilities

Oversee the delivery of anticipatory, personalized service throughout the entire stay lifecycle.

Act as the primary point of contact for VIP guests, ensuring all preferences and special requests are met.

Guest Experience Leadership

Oversee the delivery of anticipatory, personalized service throughout the entire stay lifecycle.

Act as the primary point of contact for VIP guests, ensuring all preferences and special requests are met.

Operational Excellence

Supervise and guide the Butler team to ensure adherence to SOPs and service standards.

Prepare VIP arrival reports, amenity lists, and Butler assignment sheets.

Monitor Go Audits and implement corrective action plans.





Guest Journey Management

Pre-arrival:

Review reservations, guest profiles, and preferences; arrange amenities and special requests.

Arrival:

Welcome guests, escort to rooms, conduct in-room orientation, assist with unpacking if requested.

Stay:

Maintain daily contact, curate bespoke experiences, manage reservations and transportation, handle special occasions.

Departure:

Facilitate check-out, assist with packing, confirm transport, and follow up post-stay.

Cross-Department Coordination

Liaise with Housekeeping, Engineering, F&B;, Spa, Concierge, and Security to ensure flawless service delivery.

Act as guest advocate during issue resolution and manage recovery processes.

Revenue & Loyalty

Identify upselling opportunities for upgrades, dining, spa, and curated experiences.

Requirements

Minimum 1 year of supervisory experience in Guest Relations or Butler services within a luxury or ultra

📌 RWVMM - House Experience Agent (Madrid)
🏢 Rosewood Villa Magna
📍 Madrid