At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world
Job Description

We are looking for customer service representatives to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about

helping customers succeed

and

skilled at providing clear and friendly support in both German/French and English , keep on reading, as you might be the perfect fit for this job.
The job in brief:
Job Title : Customer Service Representative – French and German Speaker
Location : Madrid
Working model : Hybrid from Madrid, Remote from Spain
Team : You will join the Customer Service Team in the Post Sales department
Level : Professional
Contract : Permanent, full time (36 h/week)
What your impact will be
You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.




As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer
Qualifications

Your expertise :
Strong verbal and written communication skills in French or German and Spanish
Availability to work rotating shifts, including weekends
At least one year of experience in Customer Support services.
Thorough and meticulous with extreme attention to detail
Proactive team player
Work to tight deadlines with a can-do attitude.
Previous experience in the travel sector or similar
GDS knowledge is a plus
Oriented business results
Versatility
Additional Information

Perks of working with us :
An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
Shorter working week (36h as full time)
Possibility to work remotely up to 8

📌 Customer Service Representative – German/French Speaker (Madrid)
🏢 Last Minute Group
📍 Madrid