About The Opportunity
We're looking for a multilingual Customer Services Representative to deliver outstanding technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.

This role combines customer service, technical support, product guidance, and relationship management, making it adecuado for someone who enjoys solving problems, building client relationships, and working in a fast‑paced Business‑to‑Business technology environment.

What You'll Do

Deliver Outstanding Client Support:

Provide first‑line technical and operational support via phone and email, acting as the primary point of contact to our clients

Guide clients through platform features, workflows and best practices

Build and maintain trusted relationships by anticipating, understanding and managing clients’ needs effectively, delivering responsive,



high‑quality service

Support the VDR Platform:

Assist clients with user management, permissions, document organization, reporting, Q&A; and other core VDR functionalities

Deliver engaging online training sessions to help users maximize the platform’s capabilities

Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required

Drive Operational Excellence:

Monitor client requests to ensure deliverables are completed accurately within agreed timelines

Work closely with cross‑functional teams across multiple regions to coordinate successful client outcomes

Follow established operational procedures and continuously contribute to delivering a best‑in‑class client experience

Maintain Accurate Records:

Document client interactions, support cases, and follow‑up actions within internal systems

Ensure job tracking, billing information, an

📌 Customer Services Representative (Madrid)
🏢 Transperfect
📍 Madrid