Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
Capitole Madrid, Community of Madrid, Spain
Are you ready to take on a

strategic role

for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from

Time & Material (T&M;)

to

managed services

and

fixed-price projects . This is a unique opportunity to combine

strategic vision, client leadership, and operational excellence , while driving

value and innovation

for a major client in a highly international environment.
What you’ll do
Build strong and lasting relationships as a trusted partner for a key client.
Design, implement, and optimize managed services and fixed-price project models.
Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
Proactively manage risks and dependencies, anticipating challenges before they impact the business.
Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.




Identify opportunities to add value through upselling and cross-selling.
Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
Provide progress reports and strategic insights to clients and internal leadership.
What you bring
Proven experience in

Service Management , ideally driving transitions from T&M; to managed services.
Strong

commercial acumen

and negotiation skills in international corporate environments.
Solid knowledge of

IT/OT technologies

and service delivery models.
Experience managing

SLAs, KPIs, risks, and complex projects .
Ability to

lead teams

and influence multiple stakeholders effectively.
Fluent in

English and Spanish (C1) , comfortable in multicultural environments.
Results-driven, proactive mindset with high adaptability.
Nice to have:
Background in

digital transformation

or large-scale projects.
Familiarity with project management and reporting tools ( Pow

📌 Service Manager (Madrid)
🏢 Capitole
📍 Madrid