About the job Genesys Cloud - Software Engineer
Genesys Cloud Software Engineer | International Projects

Your role
You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.

Your Main Responsibilities Will Include

Develop and maintain customer experience flows using Genesys Cloud Architect

Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise)

Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services

Implement routing logic, automation, and configurations for voice and digital channels

Contribute to the integration of chat and email channels in Genesys Cloud

Participate in integrations with WFM (Workforce Management) systems within CCaaS environments

Create technical design documentation and process flows using Microsoft Visio

Apply SOA (Service-Oriented Architecture) principles in system design and integrations





Collaborate with cross-functional teams to deliver solutions aligned with business needs

Troubleshoot issues, optimize performance, and ensure platform stability

What we are looking for

5+ years of experience working with Genesys Cloud, including Architect flows and API integrations

Experience with:

Genesys Cloud

Genesys Engage (on‐premise)

Experience in:

Integration of chat and/or email channels

Working with WFM systems or similar integrations in CCaaS environments

Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)

Experience creating technical documentation and flow diagrams in Visio

Understanding of SOA design principles

Ability to translate business requirements into technical solutions

Experience troubleshooting and ensuring platform stability

Familiarity with cloud environments, security basics, and version control

English level B2+ or higher

Nice to have

Experience with real-time integrations in conta

📌 Genesys Cloud (Madrid)
🏢 Vortech Pci Group
📍 Madrid