At

Nextlane , we don’t just develop software solutions – we

create the future

of the automotive industry.
We are a company that combines

advanced technology

with a clear vision:

simplifying and digitizing

every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to

develop

and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
Be part of a

growth-oriented culture .
Collaborate with

colleagues from all over the world.
Believe in

the Power of ideas

and the

diversity of thought .
Be committed to provide an environment where you can

learn, grow, and collaborate

on projects that make a integral impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.
At Nextlane, you’ll have the opportunity to

innovate ,

push boundaries , and

work on solutions that are transforming

the automotive world.




Context of the position:

The

SL2 technical agent

performs in‑depth analysis of incidents reported by users of our product, evaluates the impact level and priority according to established protocols, and provides answers to complex questions that require review of functional specifications or application code.
They analyze incidents in databases and systems, escalating to third level support when necessary or performing the required actions to resolve them whenever possible.
They inform customers of incident resolution and, when needed, organize calls to explain the solution.
They involve relevant departments when the situation requires it, preparing a briefing of the analysis and proposing possible solutions whenever feasible.
Your Responsibilities:

As a key member of the team, you will be responsible for:
Manage tickets for the assigned Nextlane products, following the applicable protocols for each product.
Analyze comp

📌 Application Support Consultant (Madrid)
🏢 Nextlane
📍 Madrid