Are you an experienced operations professional with a passion for driving efficiency and leading external partners? Do you enjoy working in a dynamic, international environment where you can influence processes and make a real impact? Then this could be the right opportunity for you.

About The Role
We are looking for a C&S; (Credit and Surety) Outsourcing Expert to join our C&S; Operations team in Madrid, reporting to the General Head of C&S; Operations.

In this role, you will oversee the outsourced Credit Control (Technical Accounting) activities within the Credit line of business. You will ensure that our external service provider delivers high-quality services in line with agreed SLAs, controls, and business expectations.

You will work closely with internal stakeholders, act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery, and supporting continuous improvement initiatives within a globally connected organization.





The role includes close collaboration with our external service provider, particularly with the operational team based in Bucharest.

Key Responsibilities

Lead and oversee the outsourced Technical Accounting team, ensuring delivery against agreed targets, service levels, and quality standards

Build and maintain effective relationships with key internal stakeholders and act as a central point of contact for credit control topics

Drive process improvements and operational efficiencies across credit control activities, in collaboration with global teams and Operational Excellence

Ensure appropriate team structure, resource allocation, and performance monitoring through relevant KPIs, dashboards, and reporting

Provide analytical insights and support governance and regulatory reporting, identifying risks and improvement opportunities early

Strengthen internal controls and ensure data quality standards are consistently met

Manage the relationship and perf

📌 C&S Outsourcing Expert (Madrid)
🏢 Swiss Re
📍 Madrid