Build and maintain strong working relationships with clients and brokers, supporting long‑term engagement and satisfaction
Resolve moderately complex queries and non‑routine issues, ensuring clear communication and timely outcomes
Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs
Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement
Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines
Coordinate and facilitate client and broker meetings, including organising WebEx sessions and contributing to presentations where required
Contribute to reporting, data updates, and administrative processes,



ensuring accuracy and visibility of account activity
Requirements

Experience in a client‑facing or customer support role
Fluent German language skills, with the ability to communicate confidently in both written and spoken contexts
Ability to manage competing priorities and meet deadlines in a fast‑moving environment
Strong communication skills, with confidence explaining complex information clearly
A proactive approach to problem solving and taking ownership of outcomes
Confidence working independently while keeping stakeholders informed
Familiarity with Microsoft Office tools and working with data or reporting systems

📌 Large Corporate Client Executive, German-speaking (Madrid)
🏢 Jobtailor
📍 Madrid