WE'RE HIRING: Field Service Engineer (Desktop Support) – Barcelona, Spain

Join Excis – A Integral Leader in IT Support & Infrastructure Services!

At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries, 6,000+ engineers, and 200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service.

We're looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you!

Why Join Excis?

- Operations in 190+ countries

- 6,000+ IT Engineers worldwide

- Trusted by 200+ Enterprise Clients

- Career growth in a global IT organization

- Collaborative and supportive work environment

Requirements

Key Responsibilities

- Deliver high-quality onsite and remote IT support for end users across assigned locations.

- Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.

- Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.

- Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.

- Manage user administration activities including Active Directory account management and access support.

- Support and maintain local IT infrastructure, including:

- Windows workstations

- Servers

- Printers





- LAN/WAN connectivity

- Basic network components

- Support mobile devices running iOS and Android.

- Conduct regular meeting room and AV equipment health checks to ensure operational readiness.

- Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.

- Act as the primary Point of Contact (POC) for local IT support.

- Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.

- Assist with IT asset management, inventory tracking, stock control, and documentation.

- Prepare inventory and asset reports, including trend analysis for recurring hardware failures.

- Provide support to nearby locations when required.

- Follow company security policies, operational procedures, and best practices.

Requirements

- Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services.

- Fluency in Spanish and English (spoken and written) is mandatory.

- Strong customer service and communication skills.

- Hands-on experience with:

- Windows 10/11

- Active Directory

- ServiceNow or similar ITSM tools





- Desktop/laptop deployment and imaging

- Hardware troubleshooting and replacement

- Mobile device support (iOS & Android)

- Basic networking and server support

- Meeting room technologies and AV equipment

- Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.

- Strong troubleshooting and analytical skills.

- Ability to work independently while managing multiple priorities.

- Flexible to travel to nearby customer locations when required.

- Knowledge of Microsoft Office applications and endpoint security solutions.

- Experience with ITIL processes, enterprise environments, or application support is a plus.

Benefits

What We Offer

At Excis, your expertise makes a real impact. You'll join a dynamic global team where you'll work with cutting-edge technologies while supporting enterprise clients worldwide.

We offer:

- Competitive compensation

- Global career opportunities

- Professional development and continuous learning

- Collaborative international work environment

- Exposure to enterprise IT infrastructure and modern workplace technologies

- Opportunity to grow with one of the world's leading IT support organizations

Ready to Take the Next Step?

If you're a customer-focused IT professional looking to grow your career with a global technology company, apply today and become part of the Excis team in Barcelona, Spain.

Excis – Delivering IT Excellence Worldwide.

📌 Onsite Support Engineer/ - SP (Barcelona)
🏢 Empresa reconocida
📍 Barcelona