Client Relationship Manager, Madrid

PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building

We are value-driven

? BELIEVE: We have a contagious passion and entrepreneurial spirit.

? CONNECT: We care for each other and create a “one-team” spirit.

? RAISING THE BAR: We push for exceptional performance and never settle for mediocrity.

? OWN IT: We are owners no matter the circumstances.

? DELIVER: We deliver meaningful, measurable outcomes driving a positive impact.

Do these values resonate with you? Keep reading

The Role We are looking for a Client Relationship Manager to lead our team of Property Coaches, who are responsible for guiding clients from the moment a sale closes through the materialization and consolidation of their real estate investment.



This role reports directly to the Head of Integral Sales and is essential to ensuring an excellent client experience, maximizing satisfaction, and activating repeat‑purchase opportunities.

Responsibilities

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Lead, train, and develop the Property Coaches team, ensuring high standards of client support.

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Oversee each Property Coach’s client portfolio, guaranteeing balanced distribution and active follow‑up across all stages of the investment process.

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Design and continuously improve the onboarding and post‑sale playbook, integrating tools such as HubSpot to enhance client tracking and consistency.

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Define and monitor KPIs related to satisfaction, retention, and repeat purchases, driving performance and continuous improvement.

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Act as an escalation point for complex cases or high‑value clients, collaborating closely with Operations and Legal when needed.

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Work hand‑in‑hand with Sales (SDRs/Closers) to ensure a s

📌 Client Relationship Manager, Madrid
🏢 Prophero
📍 Madrid